We make shipments nationwide through COORDINADORA, with a guarantee of security, coverage and quality of service, so that your products reach wherever you are.
PAYMENTS
Payment for your purchases can be made through bank transfer and digital or electronic methods available on the website. For more information about the available payment methods, you can contact us through the service channels available on our website.
DELIVERY TIMES
Remember that each product has a stipulated delivery time, you can check it in the description of each of the products and they start counting from the next day of payment confirmation.
If you require it for a particular date, you can write to our WhatsApp or email to review this possibility.
ORDER STATUS
You will receive an email with the notification of your purchase and the process in which it is located, finally you will receive an email with the guide number for tracking your products.
SHIPPING COSTS
The value of shipping to other cities depends directly on the size and weight of your order, to main cities a 2-kilo package has an estimated value of $18,000 and higher than this, approximately $26,000. Remember that you cancel the shipment at the time you receive the order. order.
RETURNS, EXCHANGES AND PRODUCT WARRANTY
If you are not satisfied with the project, you can write to our WhatsApp line or email to review what happened.
We accept adjustments during the 8 days after delivery according to the characteristics that you had requested.
Make sure that the parts to be changed meet the following in order to accept it:
- In its original condition, unused and unwashed.
- With all the tags on.
- The hygiene protector in place for garments that apply.
Aunque trabajamos con todas las precauciones para que recibas tu prenda de manera correcta y en perfecto estado, si recibes una pieza incorrecta o con algún defecto, por favor contáctanos inmediatamente por WhatsApp o a nuestro correo.
Para cambios de prendas hechas a la medida o hechas por encargo, y en temporada alta los tiempos de procesamiento y envió pueden variar.
All products have a 3-month warranty after receiving your order, covering manufacturing defects.
IMPORTANT
– Although we cannot refund the cost of sending your part to us for an adjustment, the cost of sending it back will be on us.
– Changes are subject to delivery times and initial characteristics requested.
– Send the parts to be changed to the address that we will share with you when you contact us. Make sure you get the package tracking guide, we could not be responsible for lost shipments.
To request a return, exchange or guarantee of the product, you can contact us through the service channels available on our website.
WhatsApp: +57 3052936846
Email: info@artesana-sandy.com
