I did not receive my order, what can I do?
If you did not receive your order within the stipulated period, we ask that you please contact us at:
– Our WhatsApp line +57 3052936846
– Through our Instagram @Artesana_Sandyc
– Through our contact form on the website https://artesana-sandy.com/contacto
I want to change the delivery address
To change the delivery address of your order, we ask that you please contact:
– Our WhatsApp line +57 3052936846
– Through our Instagram @Artesana_Sandyc
– Through our contact form on the website https://artesana-sandy.com/contacto
What happens if I am absent at the time of delivery?
Whoever receives the order at the address provided must be a person of legal age. If you want your order to be delivered to the porter's office, you must write it down at the time of your purchase, if you are not there at the time of delivery, the carrier will reschedule your delivery up to 1 time.
What should I take into account when receiving my order?
You must check the packaging very well and verify that they are in perfect condition in the company of the transporter before signing the guide. In case of evidence of a fault in the packaging, do not receive the product or sign the guide, if you sign without checking you will lose the right to claim.
For the claim to be valid you must keep the original packaging, accessories and manuals; In addition to not showing use.
I want to customize my project, what can I do?
To customize the design, measurements, color or shipping time, you can write to whatsapp +57 3052936846.
How to track my shipment?
Once we send your order, you will receive the tracking guide by email so you can check the status of your package at all times.
Click on the following link and add the guide number to verify it.
Order tracking.
What is the delivery time of my order?
You can review the delivery times stipulated for each project when placing your order, however, the average delivery time is 15 to 20 business days, if you require your project for a special date, write to our WhatsApp +57 3052936846 to review this possibility.
In seasons of high order quantity, our delivery times may vary.
How do I send you the measurements for my garment?
Some projects are usually in one size fits all but if your project has special measures to take into account, write to whatsapp +57 3052936846 and there I will share the guide for taking measurements of your project.
